Everyone experiences sleep problems differently. Some people may struggle to fall asleep, while others wake repeatedly during the night or find that poor-quality sleep affects them during the day.

Our approach is built around providing a simple and structured experience where patients can access useful information, understand available treatment options and make more informed decisions about their health.

Where medical assessment is required, treatment should always be considered in consultation with an appropriately qualified healthcare professional.

Patient safety is one of the most important principles behind Durham Medical.

Prescription-only medicines such as Zopiclone are not suitable for everyone and should only be used when clinically appropriate. Appropriate assessment helps ensure factors such as existing medical conditions, other medicines and individual circumstances are considered before treatment.

We believe online healthcare should maintain the same emphasis on professionalism and patient safety expected from traditional healthcare services.

Where a service involves clinical assessment, prescribing or dispensing, these activities should be carried out by appropriately qualified and authorised healthcare professionals in accordance with applicable UK requirements.

Our goal is to provide a clear process from the initial request through to treatment information, support and, where applicable, delivery.

Health information is personal, and protecting patient privacy is extremely important to us.

Personal and medical information provided through Durham Medical should be handled securely and confidentially. We aim to maintain appropriate safeguards throughout the online experience and provide patients with clear information about how their data is used and protected.

We also believe discretion extends beyond the website itself, which is why privacy should be considered throughout communication and, where applicable, order fulfilment.

We want patients to understand what they are considering before making decisions about treatment.

Our aim is to explain these subjects in language that is clear, practical and easy to understand.

We believe patients should never feel pressured into choosing a particular treatment.

Instead, people should have access to balanced information that helps them understand both the potential benefits and the important limitations or risks associated with medicines.

This allows patients to have better conversations with healthcare professionals and make decisions that are appropriate for their individual circumstances.

Durham Medical is designed to combine the convenience of modern digital healthcare with a strong focus on privacy, clear communication and responsible treatment.

Our goal is to make the online experience straightforward, whether you are researching a medicine, looking for information about insomnia, reviewing treatment guidance or seeking help with an existing request.