Privacy Policy
At Durham Medical, we understand that personal and health-related information is private. We aim to handle the information you share with us carefully, securely and only for legitimate purposes connected with providing our website and services.
This Privacy Policy explains the type of information we may collect, why we use it, how it may be protected and the choices available to you.
Information We May Collect
Depending on how you use the website, information may include your name, contact details, billing or delivery information, account details and messages sent to customer support.
If you choose to provide health-related information through a form or questionnaire, this may be treated as sensitive personal information and should only be collected where it is genuinely required.
How We Use Your Information
We may use personal information to manage your account, respond to enquiries, process requests, provide customer support, improve the website and meet applicable legal or administrative requirements.
We do not intend to use medical or personal information for unrelated purposes without an appropriate reason or permission.
Keeping Your Information Secure
We aim to use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, alteration or disclosure.
No online system can guarantee absolute security, so please avoid sending unnecessary sensitive information through general support forms or email.
Sharing Information
Personal information may only be shared where necessary with service providers that help operate the website, process payments, provide delivery services, maintain technology or meet legal obligations.
We do not sell personal information to third parties.
How Long We Keep Information
Information should only be kept for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, security or customer-support requirements.
Your Privacy Rights
Depending on the circumstances and applicable UK data protection law, you may have rights relating to access, correction, deletion, restriction or use of your personal information.
If you would like to ask about information we hold about you, contact us at support@durham-medical.co.uk .
Clear, Responsible and Respectful Data Handling
We want visitors to understand how their information is handled and to feel comfortable contacting us when they have questions about privacy or data use.
