Eligibility and Age Requirements

You must be at least 18 years old to create an account or place an order through Durham Medical.

By using this website, you confirm that the information you provide is accurate, current and complete. You are responsible for keeping your account information and contact details up to date.

Health and Medical Information

Any health information you choose to provide must be truthful and complete. Incorrect or incomplete information may affect the ability of a healthcare professional to make an appropriate assessment.

Information provided on Durham Medical is intended for general information and should not be treated as a substitute for individual medical advice from a qualified healthcare professional.

Prescription-Only Medicines

Some medicines discussed or displayed on this website may be prescription-only medicines. Where applicable, these products must only be supplied through appropriate and lawful clinical and dispensing processes.

An order or request may be declined or cancelled where legal, clinical, safety or verification requirements have not been met.

Product and Website Information

We aim to keep product descriptions, availability, pricing and website information accurate and up to date. However, occasional errors or changes may occur.

Images are provided for general presentation purposes and packaging may change from time to time. Where a material error is identified, we may correct the information and contact you where necessary.

Orders and Payments

Placing an order does not automatically mean that it has been accepted. Orders may be subject to availability, payment confirmation, verification and any applicable legal or clinical requirements.

Prices and available payment methods are shown on the website or during checkout. You are responsible for ensuring that your billing and delivery information is correct before completing an order.

We reserve the right to cancel or decline an order where there is a pricing error, suspected misuse, payment problem, stock issue or other reasonable operational concern.

Delivery

Available delivery methods, charges and estimated timescales are displayed during checkout or on our delivery information pages.

Delivery dates are estimates unless expressly confirmed otherwise. Delays may occasionally occur because of courier operations, weather, address issues or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Cancellations, Refunds and Returns

Requests to cancel an order should be made as soon as possible. Once an order has entered preparation, dispensing or dispatch, cancellation may no longer be possible.

Medicines may be subject to additional safety restrictions regarding returns. Details are provided in our Refund & Returns Policy .

Nothing in these terms is intended to remove or restrict your statutory rights where goods are faulty, damaged, incorrect or not as described.

Your Account and Security

You are responsible for keeping your account login details secure and for activity carried out through your account.

If you believe your account has been accessed without permission, please contact us promptly and change your password where possible.

Acceptable Use of the Website

You must not use Durham Medical for unlawful, fraudulent or abusive purposes. You must not attempt to interfere with the website, compromise its security, access restricted systems or misuse information belonging to other users.

We may restrict or suspend access where we reasonably believe the website or services are being misused.

Intellectual Property

Unless stated otherwise, the text, branding, graphics, layout and other website content belonging to Durham Medical may not be copied, reproduced or commercially reused without permission.

Privacy

Personal information provided through the website is handled in accordance with our Privacy Policy.

Please review that policy to understand the types of information we may collect, why it may be used and the privacy rights available to you.

Limitation of Liability

We aim to keep the website available, accurate and secure, but we cannot guarantee that access will always be uninterrupted or free from technical problems.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including rights that cannot legally be excluded under applicable consumer law.

Changes to These Terms

We may update these Terms & Conditions when our website, services, operational requirements or applicable rules change.

The latest version published on this page will apply from the date it is posted. We recommend reviewing this page periodically.

Governing Law

These terms are intended to operate in accordance with applicable laws in the United Kingdom. Your statutory consumer rights remain unaffected.

Contact Us

If you have questions about these terms or require assistance with an order, please contact:

Durham Medical Customer Support
Email: support@durham-medical.co.uk